Did not make an appointment but we were assisted by Mrs Phua who was so warm and friendly! It was an enjoyable experience, and also lucky to have ended my search for a jade bangle pretty quickly here because I found something within my budget and requirements. Mrs Phua was very patient, extremely knowledgeable and you can genuinely feel her passion from the way she shares. Loved her enthusiasm and positivity! While we are new to jade, we felt assured of the quality here and they also have a pretty wide selection for a range of budget and preference. Highly recommended if you’re looking for authentic jade!